WARRANTY & INSURANCE
What I cover
I am happy to cover any manufacturing defects free of charge within a year of purchase. You are responsible for shipping the piece back to us (contact me if you’d like to purchase a prepaid, insured label for shipment). Once I inspect the piece, I will proceed with any necessary repairs and ship the piece back to you.
What I don't cover
I don't cover damage not directly related to the craftsmanship such as standard wear and tear or your ring accidentally falling into the garbage disposal or a prong or gem getting bashed on the car door, etc.
Damage - In most cases I can fix and or restore a damaged piece of jewelry, small fixes or tuneups are usually free. Substantial repairs are cost of materials and my time.
Chains - I don't offer any warranty for chains
Wear and Tear
If you wear your jewelry regularly, expect wear and tear. Gold, silver, platinum and gemstones are not indestructible. I would advise being mindful about removing your jewelry before going to the beach, gardening, exercising, etc.
Certain settings and gemstones handle wear and tear better. Diamonds, sapphires, rubies and topaz are among the more durable gemstones, and can handle a lot of abuse. If durability is the highest concern for active lifestyle or you know you are rough on your rings then I would recommend sapphire or diamond.
Certain alloys handle wear and tear better. Usually white gold alloys and certain platinum alloys hold up better than yellow gold, rose gold or silver alloys. That doesn't mean that yellow gold, rose gold or silver won't hold up, but they tend to be more susceptible to dents and deeper scratches from regular wear and tear.
I don't rhodium plate my white gold, its not necessary.
How Long Will I Honor My Warranty
Anything over my one year coverage period is a case by case basis. Substantial repairs will be cost of materials and my time. Quick fixes or tuneups I'm usually happy to do for free minus the cost of shipping.
Warranty PolicyTo get started send me an e-mail at firstname.lastname@example.org with your request to get started. You are required to cover the cost of shipping the item to me. If its something I cover, I will cover the cost of return shipping.
I recommend purchasing an insurance policy for your high end item!
I would recommend insuring your higher value jewelry items with Jewelers Mutual. Loss, theft and damage protection are an excellent investment especially if you intend on traveling with your high end wares or you are aware that you tend to abuse your rings.
The statements enclosed herein are a basic outline, each situation that may require warranty coverage or require a repair is unique. I will use my best judgement in each situation.