WARRANTY

What I cover

I am happy to cover any manufacturing defects, free of charge, within a year of purchase.

Immediately upon receipt, you should carefully inspect your piece.  Defects or damage in shipping have to be reported within 24 hours of receipt, to ensure you received the item in good order.

In the case of warranty and non-warranty situations, client is responsible for shipping the item back to me, fully insured. (contact me if you’d like to purchase a prepaid, insured label for shipment). Once received, I inspect the piece, including microscopy, assess the situation, and contact you with a price estimate if applicable for any non-warranty repairs, and permission to proceed.  If the damage is due to craftsmanship or manufacturing defect, it will be repaired and shipped back to you, free of charge.

 

What I don't cover

Warranty does not cover damage not directly related to craftsmanship or manufacturing defect. Not covered are standard wear and tear, accident, theft, or loss.

Damage - Any damage due to standard wear and tear or accident are inspected, including via microscopy.  I’ll then contact you with a price estimate and permission to proceed.

Chains - I don't offer any warranty for chains

 

Some Friendly Professional Advice

While this shouldn’t be construed as a comprehensive list of possibilities, our years in the trade lead us to offer these bits of advice to help you protect your investment.

Wear and tear – If you wear your jewelry regularly, you have to expect wear and tear.  Gold, silver, platinum, and gemstones are not indestructible.  Certain settings and gemstones handle wear & tear better than others.  Diamonds, sapphires, rubies, and topaz are among the more durable gemstones. If you lead an active lifestyle and the jewelry is a regular-wear item, we suggest sapphire, moissanite, or diamond. Certain alloys also handle wear & tear better.  White gold and certain platinum alloys hold up better than yellow gold, rose gold or silver alloys.  That doesn’t mean that yellow gold, rose gold, or silver should be avoided, only that awareness is needed of the fact that they tend to be more susceptible to dents and deeper scratches from regular wear & tear.

Theft, Loss, Damage loss – Consider removing and safely storing your jewelry if you are going to the beach, swimming, the gym, or gardening… an accidental strike can be devastating. Consider insurance, especially if you lead an active lifestyle or travel with your jewelry. Protect your investment.

 

RHODIUM PLATING

I don't rhodium plate my white gold, its not necessary. 

 

How Long Will I Honor My Warranty

Anything over my one year coverage period is a case by case basis. Substantial repairs will be cost of materials and my time. Quick fixes or tuneups I'm usually happy to do for free minus the cost of shipping.

 

Warranty Policy

To get started send me an e-mail at info@sennineskojewelry.com with your request to get started. You are required to cover the cost of shipping the item to me. If its something I cover, I will cover the cost of return shipping.

 

INSURANCE

I recommend purchasing an insurance policy for your high end item!

I would recommend insuring your higher value jewelry items with Jewelers Mutual.  Loss, theft and damage protection are an excellent investment especially if you intend on traveling with your high end wares or you are aware that you tend to abuse your rings.

 

 

 Disclaimer: 

The statements enclosed herein are a basic outline, each situation that may require warranty coverage or require a repair is unique.  I will use my best judgement in each situation.